Returns and refunds

Overview

We want you to receive exactly what you ordered. Because our products are fulfilled through a mix of third-party partners and in-house shipping, our refund and return policies vary depending on the item.

All Sales Final (General Rule)

All items are final sale unless they arrive damaged, defective, or incorrect.
We do not accept returns or offer refunds for:

• Incorrect size selection
  
• Change of mind
  
• Delays caused by shipping carriers
  
• Items purchased with discount codes or promotional offers (including free items), unless defective
  
  

Drop-Ship Products (Apparel, etc.)

Products fulfilled through Printify are made to order.
Because of this:

• Returns and exchanges are not accepted unless the item is defective, damaged, or incorrect
  
• If there is an issue, you must contact the customer service number provided on your order receipt
  
  

Timeframe:

Issues must be reported within 7 days of delivery

If approved, replacements or refunds will be handled according to Printify’s policies.

Warehouse-Shipped Products (Future Items)

For items shipped directly by our team:

• Issues must be reported within 7 days of delivery
  
• If an item arrives damaged, defective, or incorrect, we will offer a replacement or refund
  
  

We may require:

• Photo proof of the issue
  
• Return of the item (in some cases)
  
  

Return shipping costs may be covered depending on the situation.

Discounted & Free Items

Products received using discount codes or promotions (including 100% off items) are:

• Final sale
  
• Not eligible for return or refund unless defective or incorrect
  
  

If a free or discounted item arrives with an issue, we will work to provide a replacement where possible.

Lost or Stolen Packages

• For drop-ship items: Contact the carrier or Printify support using the information provided in your receipt
  
• For warehouse shipments: Contact our team and we will review on a case-by-case basis
  
  

We are not responsible for packages marked as delivered by the carrier.

Chargebacks & Abuse

We reserve the right to deny refunds and dispute chargebacks in cases of:

• Fraudulent claims
  
• Abuse of refund or replacement requests
  
• Attempts to bypass these policies
  
  

How to Request Help

If your order has an issue, contact the appropriate support channel listed in your order confirmation.

Include:

• Order number
  
• Description of the issue
  
• Photos (if applicable)